Every conversation
begins somewhere.
Reaching out can be the beginning of understanding your options. Whether you have a question about counselling, psychotherapy, EMDR therapy, spiritual care, clinical supervision or professional learning, we welcome your enquiry.
You do not need to know exactly which service is right for you before making contact.
Be heard.
Explore.
Clear information.
Respectful communication.
Appropriate next steps.
Choose what works
for you.
For general enquiries and appointment-related questions, you can contact SHM by email or telephone. In-person visits are by appointment only.
Email Us
Suitable for general service enquiries, appointment arrangements and practical questions. Please avoid including detailed sensitive health information.
Send EmailCall SHM
Call to enquire about services, appointment availability and practical arrangements. Appointments are by prior arrangement.
Call NowVisit Us
232 Main Road East,
St Albans VIC 3021.
In-person consultations are available by confirmed appointment.
Start with the topic
that matters to you.
These options open an email with a suggested subject line, making it easier to explain the reason for your enquiry.
Counselling & Psychotherapy
Enquire about emotional wellbeing, relationships, grief, stress, life changes, appointment formats or language preferences.
Enquire About CounsellingEMDR & Spiritual Care
Ask about EMDR therapy, trauma-related support, spiritual and pastoral care, and service suitability.
Enquire About These ServicesClinical Supervision
Discuss supervision needs, professional responsibilities, reflective practice, individual arrangements or group supervision.
Enquire About SupervisionOrganisations & Professional Learning
Enquire about workshops, webinars, professional development, team learning and workplace wellbeing education.
Enquire About TrainingA welcoming space
in St Albans.
232 Main Road East
St Albans VIC 3021
Melbourne, Australia
Visits and in-person appointments are by arrangement. Please confirm your appointment before attending the premises.
Professional support,
practical options.
In-person Appointments
Appointments may be arranged in St Albans, Melbourne, subject to service suitability and availability.
Telehealth Counselling
Telehealth counselling and psychotherapy are available where appropriate. Online arrangements are discussed before booking.
English & Vietnamese
Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese.
A simple way
to begin.
An enquiry is an opportunity to ask questions and explore available support. It is not a confirmed appointment.
Get in Touch
Contact SHM by email or telephone with a brief description of the service you would like to discuss.
Clarify Your Options
We can discuss service suitability, availability, appointment formats, fees and relevant practical requirements.
Agree on Next Steps
Where a suitable service is available, the appropriate arrangements are explained before confirming a booking.
A few things
worth knowing.
You can begin with a simple question. Detailed personal or clinical information is not needed in your first email.
SHM values privacy, informed decision-making and clear professional communication.
Keep Your Initial Message Brief
Your name, a preferred contact method and the type of service you are asking about are generally enough to start a conversation.
Protect Sensitive Information
Ordinary email is not a fully secure clinical communication channel. Please do not send detailed therapy notes, medical records or highly sensitive information in an initial email.
Ask About Your Preferences
You can ask about language, appointment format, fees or other practical considerations before deciding how to proceed.
Questions before
reaching out?
These answers can help you understand the enquiry process and practical arrangements.
Do I need a referral before contacting SHM?
A GP referral is generally not required for privately funded counselling or psychotherapy. Some funding arrangements may have different eligibility and referral requirements.
Can I enquire about fees before booking?
Yes. You can ask about fees, appointment duration, available formats and relevant booking conditions before confirming an appointment.
Can I request counselling in Vietnamese?
Yes. Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. Please mention your language preference when contacting SHM.
Do you offer Telehealth sessions?
Yes. SHM offers Telehealth counselling and psychotherapy where suitable, alongside in-person appointments in St Albans, Melbourne. Online suitability and arrangements are discussed before booking.
Can I visit the office without an appointment?
Please contact SHM before attending. In-person consultations are by confirmed appointment rather than walk-in arrangements.
Where can I read SHM’s appointment conditions?
You can review the Terms & Cancellation Policy or ask about the conditions relevant to your service before booking.
Need immediate support?
SHM is not an emergency or crisis response service. If someone is in immediate danger, call 000. For 24-hour crisis support in Australia, contact Lifeline.