Care for the mind.
Space for meaning.
At Smiling Hearts And Minds (SHM), we provide counselling, psychotherapy, EMDR therapy and spiritual care, grounded in professional integrity, compassion and respect for each person’s experiences.
We also support helping professionals and organisations through clinical supervision, reflective practice and professional learning opportunities.
Human connection.
Support shaped by understanding, individual choice and professional responsibility.
Illustrative image · Not a photograph of SHM premises
Different needs.
Thoughtful support.
From emotional wellbeing and trauma-related concerns to questions of meaning and professional growth, SHM offers distinct services for individuals, practitioners and organisations.
Counselling &
Psychotherapy
A collaborative professional space to explore emotional distress, relationships, grief, stress and significant life changes.
Explore CounsellingEMDR Therapy
A structured psychotherapy approach used in the treatment of PTSD and certain trauma-related difficulties, following appropriate assessment and preparation.
Explore EMDR
Spiritual &
Pastoral Care
Respectful support for exploring meaning, hope, grief, uncertainty, personal values and spiritual or existential questions.
Explore Spiritual CareClinical Supervision
Reflective professional support focused on clinical work, ethical decision-making, therapeutic relationships and professional development.
Explore Supervision
Workplace &
Organisations
Professional learning, workplace wellbeing education and appropriate reflective support arrangements for teams and organisations.
For OrganisationsProfessional Development
Workshops, webinars and learning opportunities supporting professional reflection, ethical awareness and community understanding.
Explore PD & Events
Professional care,
with room for
the whole person.
Emotional wellbeing can be influenced by relationships, culture, health, identity, community and personal values. We seek to understand these contexts rather than assuming that one approach fits everyone.
Dignity & Respect
Your experiences, preferences and informed choices matter.
Professional Integrity
Ethical responsibilities, confidentiality and appropriate professional boundaries.
Cultural Responsiveness
Respect for language, identity, culture and lived experience.
Spiritual Sensitivity
Respect for religious, spiritual and non-religious perspectives.
Experience, compassion and accountability.
SHM’s featured practitioner, Phuong (Teresa) Tran, brings experience in counselling, psychotherapy, EMDR therapy, clinical supervision and spiritual care. Her professional work recognises the importance of ethical practice, cultural understanding, language and individual circumstances.
About SHMFind a place to begin.
Choose the pathway most relevant to you. These options help you explore services; they are not a clinical assessment or a confirmed booking.
Your experiences deserve
thoughtful attention.
Explore counselling, psychotherapy, EMDR therapy or spiritual care. An initial enquiry can help clarify what support may be appropriate for your circumstances.
Mental Health & Wellbeing- Emotional difficulties and life transitions
- Trauma-related concerns and EMDR enquiries
- Grief, meaning and spiritual questions
- English and Vietnamese counselling
Reflect, learn and
practise responsibly.
Explore clinical supervision, reflective practice and professional learning opportunities appropriate to your role, experience and professional requirements.
Explore Professional Services- Individual clinical supervision
- Group supervision enquiries
- Reflective practice and practitioner wellbeing
- Professional training and development
Meaningful learning
begins with listening.
Discuss mental health education, workplace wellbeing, team workshops and professional reflection within the scope of available services.
For Organisations- Workplace mental health awareness
- Training and educational workshops
- Reflective practice for teams
- Tailored organisational enquiries
Not sure which service
to explore?
This guide can help you identify a starting point. Service suitability, availability and fees are discussed individually.
| You may be looking for | A possible starting point | Explore |
|---|---|---|
| Emotional support, relationships or life changes | Counselling and psychotherapy provide a professional space to explore concerns and goals. | Mental Health |
| PTSD or trauma-related concerns | EMDR may be considered following appropriate assessment and preparation. | EMDR Therapy |
| Grief, meaning or spiritual questions | Spiritual care offers space for existential and spiritual reflection, respecting different beliefs and values. | Spiritual Care |
| Supervision or professional learning | Professional services may support ethical reflection and development, subject to relevant requirements. | Professionals |
This guide provides general information and does not replace individual professional assessment or advice. On mobile, scroll the table horizontally if needed.
A clear, respectful
way to begin.
You do not need to know exactly which service you need before contacting SHM. You can send an enquiry or explore available appointments online.
Make an Enquiry or Book
Contact SHM with a brief description of your needs, or use the online booking portal to explore available appointment options.
Discuss Suitability
Where needed, we can clarify service suitability, professional scope, appointment options, fees and any relevant requirements.
Confirm Next Steps
If a service is suitable and available, the relevant arrangements are explained before an appointment or professional programme is confirmed.
Good questions
are always welcome.
Clear information matters when deciding whether a professional service is appropriate for you.
Do I need a GP referral for counselling?
A GP referral is generally not required for privately funded counselling or psychotherapy. Some funded services have different eligibility and referral requirements.
Do you offer telehealth counselling and psychotherapy?
Yes. SHM offers telehealth counselling and psychotherapy by appointment, alongside in-person sessions in St Albans, Melbourne. Suitability, availability and language preferences are discussed before booking.
What do I need for a telehealth appointment?
You will generally need a reliable internet connection, a suitable device and a quiet, private space where you can speak comfortably. Joining instructions are provided before your appointment.
Do I need religious beliefs to receive spiritual care?
No. Spiritual care respects religious, spiritual and non-religious perspectives. It may offer space to explore meaning, hope, values, loss and significant life questions.
Is counselling confidential?
Confidentiality is an important professional responsibility, subject to relevant legal, ethical and safety-related limits. These limitations are explained as part of informed consent.
Are counselling sessions available in Vietnamese?
Yes. Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. Language preferences and suitable appointment arrangements can be discussed with SHM.
Can I book an appointment online?
You can access the SHM online booking portal to explore available appointment options. If you are unsure which service is appropriate, please make an enquiry first.
Care begins with
understanding.
Whether you are considering counselling, psychotherapy, EMDR therapy, spiritual care, clinical supervision or professional support, you can book online, send an enquiry or call SHM to discuss appropriate next steps.
SHM is not an emergency or crisis response service. In immediate danger, call 000. For 24-hour crisis support in Australia, contact Lifeline on 13 11 14.