Every person
has a story.
Every story deserves understanding.
Smiling Hearts And Minds (SHM) is a Melbourne-based professional practice offering counselling, psychotherapy, EMDR therapy, spiritual and pastoral care, clinical supervision and professional learning.
Our work begins with a simple commitment: to understand people within the context of their lives, and to offer care with compassion, integrity and respect.
Recognising individual experiences, preferences and circumstances.
Working with clear responsibilities, boundaries and integrity.
Respecting language, culture, identity and diverse beliefs.
Understanding
the whole person.
Every person brings a distinct history, set of relationships, cultural background and way of making sense of the world.
At Smiling Hearts And Minds, we recognise that emotional wellbeing cannot always be understood in isolation from the wider circumstances of a person’s life.
Our professional work brings together counselling, psychotherapy, EMDR therapy and spiritual care. We also support helping professionals and organisations through clinical supervision, reflective practice and professional learning.
These services have different purposes and professional boundaries. What connects them is a commitment to dignity, compassion, ethical responsibility and thoughtful engagement with each person’s needs.
SHM seeks to create space for understanding, informed choices and meaningful professional conversations without assuming that one approach will suit everyone.
Guided by purpose.
Grounded in people.
Our Vision
A community in which people are treated with dignity and have opportunities to access professional support that respects their experiences, culture, relationships, individual needs and hopes.
Our Mission
To provide ethical, compassionate and culturally responsive counselling, psychotherapy and related care, while supporting professional reflection, learning and responsible practice among helping professionals and organisations.
Our values.
In every interaction.
Our values guide the way we listen, understand, make professional decisions and work alongside those who seek our services.
Dignity
See the personWe recognise the inherent worth of every person and respect their identity, experiences, choices and individual circumstances.
Compassion
Listen with careWe approach others with empathy, kindness and a genuine willingness to understand their experiences without judgement.
Integrity
Act responsiblyWe value honesty, professional accountability, ethical responsibilities and appropriate boundaries in our work.
Cultural Responsiveness
Honour each contextWe recognise how language, culture, identity, beliefs, relationships and lived experience shape individual understanding and needs.
Collaboration
Work togetherWe value shared understanding, informed choices and respectful partnerships in care, professional practice and learning.
Thoughtful care.
Responsible practice.
Professional support should balance clinical understanding with respect for each person’s wider life circumstances.
SHM values reflective, person-centred, trauma-informed and culturally responsive principles, applied within the appropriate professional scope of each service.
Ethical & Professional Responsibility
Informed consent, confidentiality, professional competence and appropriate boundaries are central to responsible care.
Individualised Understanding
Professional conversations consider each person’s needs, experiences, preferences and circumstances.
Cultural & Spiritual Sensitivity
We respect language, identity, cultural background and religious, spiritual or non-religious perspectives.
Reflection & Continuing Learning
Clinical supervision, reflective practice and professional learning help support thoughtful decisions and continuing development.
Clear Service Boundaries
Services differ in purpose and suitability. SHM seeks to communicate scope, limitations and relevant arrangements clearly.
Professional experience.
A thoughtful human approach.
Phuong (Teresa) Tran
Phuong Tran is a psychotherapist, registered clinical counsellor, EMDR therapist and clinical supervisor associated with the professional services offered through SHM.
Her work recognises the importance of understanding people within the wider context of their lives, including relationships, culture, health, past experiences and identity.
This approach also informs her interest in professional reflection, clinical supervision, ethical responsibilities and continuing learning.
ACA Level 4 Registered Counsellor
EMDR Therapist
ACA Registered Supervisor
Different needs.
Shared respect.
SHM supports individual wellbeing, professional reflection and meaningful learning in different personal and professional contexts.
Individuals
Explore counselling, psychotherapy, EMDR therapy and spiritual care for emotional concerns, grief, relationships, significant life changes and questions of meaning.
Mental Health & WellbeingHelping Professionals
Explore clinical supervision, reflective practice and professional learning in relation to ethical responsibilities, clinical work and continuing professional development.
For ProfessionalsOrganisations
Explore workplace wellbeing education, professional training and suitable reflective learning arrangements for teams and organisations, subject to availability and agreed scope.
For Organisations
Practical options.
Respectful care.
St Albans, Melbourne
In-person appointments are available by arrangement in St Albans, Victoria. Please confirm your booking before attending.
Online Appointments
Telehealth counselling and psychotherapy may be available where suitable, subject to the service and appointment arrangements.
English & Vietnamese
Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. Language preferences can be discussed before booking.
Care begins
with understanding.
Whether you are considering counselling, psychotherapy, EMDR therapy, spiritual care, clinical supervision or professional learning, you can explore appointment options or send an enquiry to discuss an appropriate place to begin.