A question is a
good place
to begin.
Reaching out can feel like an important step. At Smiling Hearts And Minds (SHM), we welcome enquiries about counselling, psychotherapy, EMDR therapy, spiritual and pastoral care, clinical supervision, and professional learning.
You do not need to know exactly which service is right for you. Tell us a little about what you are looking for, and we can explore appropriate next steps.
Be heard.
Explore.
Respectful communication.
Clear information.
Appropriate next steps.
You can enquire without deciding on a specific service.
A brief description of your enquiry is a good starting point.
Avoid sharing detailed sensitive information in an initial enquiry.
Tell us how we
can help.
Please complete the enquiry form below. Share the details requested by the form and briefly describe the service or support you are interested in.
A clear and respectful
way forward.
An initial enquiry can help clarify available options. It is not a confirmed booking or a clinical assessment.
A few things
worth knowing.
We value privacy, clear communication and informed decision-making.
The purpose of an initial enquiry is to begin a conversation about the support or professional service you are looking for.
Please do not include detailed medical records, therapy notes or highly sensitive personal information in an initial enquiry unless specifically requested through an appropriate process.
Some services require individual assessment or specific professional arrangements. Making an enquiry does not guarantee that a particular service or appointment is available.
Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. You can indicate your language preference when contacting SHM.
Counselling and psychotherapy may be available in person in St Albans, Melbourne, or via Telehealth where suitable and by arrangement.
Questions before
reaching out?
Find out more about enquiries, appointments and how to get started.
Does submitting an enquiry confirm an appointment?
No. An enquiry allows you to ask about a service. An appointment is only confirmed through the appropriate booking process.
Can I book an appointment directly?
You can explore appointment options through the SHM online booking portal. Booking availability and any required arrangements are shown or confirmed through that process.
Do I need a GP referral?
A GP referral is generally not required for privately funded counselling or psychotherapy. Some funding arrangements may have different eligibility and referral requirements.
Can I request counselling in Vietnamese?
Yes. Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese.
Can I ask about fees before booking?
Yes. You can enquire about fees, appointment duration, cancellation conditions and delivery options before confirming a booking.
What should I do if I need immediate support?
SHM is not a crisis service. If someone is in immediate danger, call 000. For 24-hour crisis support in Australia, contact Lifeline on 13 11 14.
Need immediate support?
This enquiry form is not monitored as an emergency service. If there is immediate danger, call 000. For 24-hour crisis support in Australia, call Lifeline.
Care begins with
understanding.
You can submit the enquiry form above, book through our online client portal, or contact SHM directly with general questions.