Support for the mind.
Care for the whole person.
At Smiling Hearts And Minds (SHM), we offer counselling, psychotherapy, EMDR therapy, spiritual care and professional services grounded in compassion, integrity and respect.
Whether you are seeking individual support, clinical supervision or opportunities for professional learning, our services are designed to recognise your needs, experiences and circumstances.
Connection.
Care.
Different needs.
Thoughtful support.
SHM offers a range of services for individuals, helping professionals and organisations. Each service has its own purpose, professional scope and arrangements.
Counselling &
Psychotherapy
A professional and collaborative space for exploring emotional distress, relationships, grief, stress, life changes and individual wellbeing.
Explore CounsellingEMDR Therapy
A structured psychotherapy approach used in the treatment of PTSD and some trauma-related difficulties, following appropriate assessment and preparation.
Explore EMDR Therapy
Spiritual &
Pastoral Care
Respectful support for exploring grief, meaning, hope, uncertainty, personal values and spiritual or existential questions.
Explore Spiritual CareClinical Supervision
Reflective professional support for practitioners, with attention to clinical work, ethical responsibilities, professional boundaries and continuing development.
Explore Supervision
Organisations
& Teams
Workplace mental health education, wellbeing awareness and learning opportunities suited to organisational and team needs.
For Organisations
Professional
Development
Workshops, webinars and learning opportunities supporting ethical awareness, reflective practice, professional development and mental health understanding.
Explore PD & Events
Find your place
to begin.
Our services respond to different personal and professional circumstances. Choose the pathway most relevant to you.
For Individuals
Explore counselling, psychotherapy, EMDR therapy and spiritual care for emotional wellbeing, relationships, grief, trauma-related concerns and significant life changes.
Mental Health & WellbeingFor Professionals
Explore clinical supervision, reflective practice and professional learning for practitioners seeking support with ethical and professional responsibilities.
Professional ServicesFor Organisations
Explore learning opportunities, mental health education and reflective development for teams, workplaces and organisations by arrangement.
Organisational Services
Professional care.
Human understanding.
We recognise that wellbeing is shaped by more than individual symptoms or immediate circumstances.
Relationships, cultural background, lived experience, identity, community and personal values may all influence a person’s needs and preferences.
Our approach values thoughtful professional conversations, ethical responsibility and respect for each person.
Recognising individual experiences, choices, circumstances and needs.
Maintaining appropriate scope, ethical responsibilities, confidentiality and boundaries.
Respecting language, cultural identity, relationships and lived experience.
Supporting informed conversations and appropriate next steps.
Support that considers
your circumstances.
SHM offers different appointment arrangements depending on the service, individual needs and availability.
In-person
Counselling and psychotherapy appointments may be arranged in St Albans, Melbourne. Visits are by confirmed appointment only.
Telehealth
Online counselling and psychotherapy may be available where suitable. Appointment arrangements are discussed before booking.
Language
Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. Language preferences can be discussed when contacting SHM.
A clear, respectful
way to begin.
You do not need to know exactly which service is right for you before making contact.
Explore or Enquire
Learn about a service, send an enquiry or explore suitable appointment options through the booking portal.
Discuss Your Options
Where needed, clarify service suitability, appointment format, availability, fees and relevant requirements.
Confirm Next Steps
If a suitable service is available, relevant arrangements are explained before confirming a booking or professional programme.
Questions are
always welcome.
Understanding the purpose of a service and its practical arrangements can help you make informed decisions.
Which SHM service is right for me?
Services differ in purpose and suitability. You can explore the information on this page or make an initial enquiry to discuss your general needs and available options.
Can I book an appointment online?
Yes. You can access the SHM booking portal to explore appointment types offered online. If you are unsure which service is suitable, you may prefer to make an enquiry first.
Do I need a GP referral?
A GP referral is generally not required for privately funded counselling or psychotherapy. Some funding arrangements may have different eligibility requirements.
Does SHM offer Telehealth?
SHM offers Telehealth counselling and psychotherapy where suitable and by arrangement. Availability depends on the service and individual circumstances.
Are counselling sessions available in Vietnamese?
Individual counselling and psychotherapy enquiries are welcome in English and Vietnamese. Please discuss language preferences when contacting SHM.
Is EMDR suitable for everyone?
EMDR is not automatically suitable for every person. Appropriate assessment, preparation and professional judgement are important before proceeding.
Does spiritual care require religious beliefs?
No. Spiritual and pastoral care respects religious, spiritual and non-religious perspectives.
Can I enquire about fees before booking?
Yes. You can ask about fees, appointment duration, relevant cancellation conditions and available formats before confirming a service.
Care begins with
understanding.
Whether you are considering counselling, psychotherapy, EMDR therapy, spiritual care, clinical supervision or professional learning, we welcome the opportunity to discuss appropriate next steps.
SHM is not an emergency or crisis response service. If someone is in immediate danger, call 000. For 24-hour crisis support in Australia, contact Lifeline on 13 11 14.